How can I contact your Customer Service Team?
You can reach us at lorien@mioyaria.com.
Our team typically responds within 24–48 hours on business days.

I’m interested in collaborating with your brand.
For PR, influencer partnerships, or media inquiries, please contact:
lorien@mioyaria.com

Do you offer wholesale or distribution opportunities?
Yes, we welcome global partners.
Please contact leonardo@mioyaria.com for more information.

Do you offer customer support via phone?
Currently, we provide support via email only to ensure accurate and efficient assistance.

 

PRODUCTS

Are your products cruelty-free or vegan?
All MIOYARIA products are developed under a cruelty-free commitment.
We do not test on animals at any stage of product development.

Are your products safe during pregnancy or breastfeeding?
Our formulas are designed to be gentle and skin-supportive.
However, we recommend consulting your healthcare provider before use.

Who are your products suitable for?
Our products are designed for all skin types, especially sensitive and acne-prone skin.
Recommended for ages 12 and above.

Are your products suitable for children?
Our products are not specifically formulated for children.
Use on minors should be supervised and patch tested.

Can I use your products after a skin treatment (e.g. laser, peeling)?
Yes, our formulations focus on supporting the skin barrier.
However, due to increased sensitivity, patch testing is strongly recommended.

What is the recommended order of use?
Toner → Serum/Ampoule → Cream → Sunscreen (AM only)

I have sensitive or acne-prone skin. Can I use your products?
Yes. Our formulas are designed to help calm and support the skin barrier.
We still recommend patch testing before full application.

How long will it take to see results?
Most users notice improved hydration and comfort within a few days.
For visible skin barrier repair and texture improvement, consistent use for 2–4 weeks is recommended.

Do your products cause purging or breakouts?
Our formulas are designed to be gentle and supportive, and are not expected to cause purging.
However, individual skin responses may vary.

 

SKIN SAFETY

All MIOYARIA products are formulated with a focus on supporting the skin barrier and maintaining skin balance.
We recommend performing a patch test before first use, especially for sensitive skin.

If irritation occurs, discontinue use and consult a professional if needed.

 

ORDERS

Can I cancel or change my order?
We process orders quickly to ensure fast delivery.
Once an order is confirmed, it may not be possible to cancel or modify it.

What if I entered the wrong address?
If an incorrect address is provided and the package is returned,
reshipping costs may apply.

Can I return my order?
Due to hygiene and safety reasons, we do not accept returns once products are shipped.
We appreciate your understanding.

What if the product doesn’t suit my skin?
Skincare is personal, and results may vary.
If you experience discomfort, please discontinue use and contact lorien@mioyaria.com —
our team will be happy to assist you with personalized guidance.

My item arrived damaged or missing. What should I do?
Please contact lorien@mioyaria.com within 48 hours of delivery.
Include your order number and clear photo proof — we will arrange a replacement if applicable.

 

SHIPPING & DELIVERY

When will my order be shipped?
Orders are typically processed within 1–3 business days.

Do you ship internationally?
We currently offer shipping to multiple countries and regions.
Available destinations will be automatically displayed at checkout based on your delivery address.

How long does shipping take?
Delivery times vary depending on your location and shipping method.
Estimated delivery time will be shown at checkout.

How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.

 

CUSTOMS & DUTIES

Will I need to pay customs fees?

In most cases, duties and taxes are already handled as part of our shipping process, so no additional payment is required upon delivery.

However, customs policies may vary by country. In rare cases where additional charges occur, they are the responsibility of the customer.

If a package is returned due to unpaid duties or failed delivery attempts, any associated shipping costs may be deducted.

 

BRAND PHILOSOPHY

MIOYARIA focuses on supporting the skin barrier rather than over-correcting it.
We believe healthy skin is built through balance, consistency, and gentle care — not aggressive treatment.