Refund policy
MIOYARIA REFUND POLICY
GENERAL POLICY
All refund and after-sales requests are handled on a case-by-case basis, with the goal of ensuring a fair and satisfactory resolution for our customers.
We stand behind the quality of our products, which are tested before shipment, and we aim to ensure every customer has a positive experience.
We appreciate honesty and fairness from both sides and will always evaluate each situation reasonably.
QUALITY ISSUES
If you receive a product that is defective, damaged, or incorrect, please contact us at:
Please include:
- Your order number
- Clear photos or videos showing the issue
Requests must be submitted within 7 days of delivery to ensure timely support.
LOST OR MISSING PACKAGES
If your package is lost or significantly delayed due to carrier issues, we will assist you in resolving the situation.
Please first contact the shipping carrier using your tracking information to confirm the status of the shipment.
If the package is confirmed as lost or misdelivered, please contact our support team so we can assist you with a replacement or appropriate solution.
EXCHANGES & RETURNS
Exchanges
We do not offer direct exchanges.
If a product arrives damaged or incorrect, we will provide either:
- A replacement product, or
- Store credit equivalent to the order value
Returns
For hygiene and safety reasons, most MIOYARIA products are non-returnable once delivered.
Orders can only be modified or canceled before they enter the processing stage. Once processing has begun, changes may no longer be possible.
We recommend reviewing your order carefully before checkout.
CUSTOMS & IMPORT-RELATED ISSUES
The following are non-refundable:
- Customs duties, import taxes, or local handling fees
- Packages refused due to unpaid customs charges
- Delays, returns, or seizures caused by customs authorities
These charges are determined by local customs authorities and are outside of our control.
For more information, please refer to our Shipping Policy.
